Switchvox 4.0 Features
Monday, February 2, 2009
For those of you that have been waiting on the edge of your seats wondering what Switchvox 4.o will bring in terms of new features... Wait no more- Digium launched their 1.4 Code Base version of Switchvox at ITEXPO in Miami-
Here are the details:
Web-aware interactive voice response (IVR) tools"Switchvox includes many new IVR functions for building custom applications. These sophisticated tools include exchanging sound files with web applications, setting system-wide variables and more.
Unified messaging enhancements"IMAP integration provides a standards-based solution for voicemail and faxes. Also, users can customize multiple greetings and e-mail notifications optimized for display on a wide range of devices.
Organized phonebooks"Employees can organize their contacts into groups and keep multiple phone numbers for each contact. Also, a company directory panel uses type-to-find to help users find extensions quickly for any of their coworkers.
Call queue improvements"Small businesses and call centers alike will benefit from the ability to log into, log out of and pause a member's status on each queue with a single click, and even add comments that are displayed to supervisors or other queue members.
Switchvox Notifier"A Windows desktop client provides interaction with MS Office applications. Pop-up notifications show incoming caller details and call history, and one-click options let users quickly add Outlook contacts and dial phone numbers.
Switchvox Extend"An XML-based API lets administrators create new extensions and access call logs, reports and extension lists.
Auto-provisioning snom IP phones"Switchvox offers automatic configuration of VoIP phones manufactured by snom technology and Polycom.
More call options"Switchvox supports BRI"an important step toward expanded international sales, and HD Voice"high-quality wideband audio delivered via the G.722 protocol.
Here are the details:
Fax integration"Users can send and receive faxes quickly and easily via Switchvox.
Video calling"Switchvox supports video phones that use the codec standards H.263 and H.264.
Instant messaging"Switchvox includes a private chat server that uses the widely adopted, open XMPP protocol. The Switchvox Switchboard offers a Chat Panel, or users can select their favorite XMPP-based client.
Centralized presence"Presence and status details for call and chat activity are visible across multiple peered Switchvox PBXs.
Web-aware interactive voice response (IVR) tools"Switchvox includes many new IVR functions for building custom applications. These sophisticated tools include exchanging sound files with web applications, setting system-wide variables and more.
Unified messaging enhancements"IMAP integration provides a standards-based solution for voicemail and faxes. Also, users can customize multiple greetings and e-mail notifications optimized for display on a wide range of devices.
Organized phonebooks"Employees can organize their contacts into groups and keep multiple phone numbers for each contact. Also, a company directory panel uses type-to-find to help users find extensions quickly for any of their coworkers.
Call queue improvements"Small businesses and call centers alike will benefit from the ability to log into, log out of and pause a member's status on each queue with a single click, and even add comments that are displayed to supervisors or other queue members.
Switchvox Notifier"A Windows desktop client provides interaction with MS Office applications. Pop-up notifications show incoming caller details and call history, and one-click options let users quickly add Outlook contacts and dial phone numbers.
Switchvox Extend"An XML-based API lets administrators create new extensions and access call logs, reports and extension lists.
Auto-provisioning snom IP phones"Switchvox offers automatic configuration of VoIP phones manufactured by snom technology and Polycom.
More call options"Switchvox supports BRI"an important step toward expanded international sales, and HD Voice"high-quality wideband audio delivered via the G.722 protocol.
Digium launches Switchvox 4.0
Digium has introduced the latest version of their extremely popular Switchvox PBX. In Version 4.0 – Users will finally be on the Asterisk 1.4 code base with enhancements that will extend far beyond the switchboard
In a top secret webinar last week, we learned that Switchvox SMB 4.0 will have integrated video conferencing. For now, the only phones mentioned were the soon to be released Polycom Video Conferencing phone and the Grandstream Video unit- It was also mentioned that Polycom phone currently is NOT working and that hopefully they (Polycom) will fix whatever it is that keeps the device from being completely supported.
In what I’ll call a “Semi-Bizarre” twist, it is also now official that Switchvox SMB 4.0 will support faxing to and from the desktop using the Microsoft Office suite of products. It is my understanding that this will be available with one fax subscription included, while adding additional users will be pay to play much like the current phone provisioning tokens.
Switchvox will also support instant messaging, a feature that seemed like a no brainer to me as the solution has been marketed as web aware for some time now- Adding the ability to chat utilizing jabber protocol (XMPP), to me seems like a home run no matter how you slice it.
In essence Switchvox is has always been pretty sweet- with the addition of fax, video conferencing, and chat the solution is now easily classifiable as bad ass!
In a top secret webinar last week, we learned that Switchvox SMB 4.0 will have integrated video conferencing. For now, the only phones mentioned were the soon to be released Polycom Video Conferencing phone and the Grandstream Video unit- It was also mentioned that Polycom phone currently is NOT working and that hopefully they (Polycom) will fix whatever it is that keeps the device from being completely supported.
In what I’ll call a “Semi-Bizarre” twist, it is also now official that Switchvox SMB 4.0 will support faxing to and from the desktop using the Microsoft Office suite of products. It is my understanding that this will be available with one fax subscription included, while adding additional users will be pay to play much like the current phone provisioning tokens.
Switchvox will also support instant messaging, a feature that seemed like a no brainer to me as the solution has been marketed as web aware for some time now- Adding the ability to chat utilizing jabber protocol (XMPP), to me seems like a home run no matter how you slice it.
In essence Switchvox is has always been pretty sweet- with the addition of fax, video conferencing, and chat the solution is now easily classifiable as bad ass!