Eliminate the ability for your Switchvox users to call paid 411 - Goog 411 Re-Direct
Monday, May 11, 2009
One of the nice things about Switchvox is its ability to send calls out of specific trunks when specific dial patterns are input in to the user's phone. A good example of what can be done with this would be changing the outbound number dialed when users hit 411 to dial local directory assistance. As all of you know this cost the company money and should be avoided - We have in the past been asked to block this number in many systems however, I find it better to give them a free alternative.
First things first..
As you probably noticed, Switchvox makes the default names directory in the system 411 - Assuming that you are dialing 411 for local directory assistance this would get you to the internal directory eliminating the problem listed above. I generally change this ext number to something else since it can be accessed from an IVR menu using a single digit and folks internally rearely need to call the directory- (Switchvox 4.0 has one built right in to their Switchboard)
First things first..
As you probably noticed, Switchvox makes the default names directory in the system 411 - Assuming that you are dialing 411 for local directory assistance this would get you to the internal directory eliminating the problem listed above. I generally change this ext number to something else since it can be accessed from an IVR menu using a single digit and folks internally rearely need to call the directory- (Switchvox 4.0 has one built right in to their Switchboard)
The Solution:
Navigate to the /admin screen of your Switchvox PBX. Once you've logged in goto:
System Setup>>Outgoing calls.
Press the Blue Add Outgoing Rule Button
Create an outgoing rule that looks like this....
CLICK TO ENLARGE!
Congrats! When users dial 411 they will be routed to 1-800-GOOG411
NOTE: you can also use this same methodology for 15551212 as well as creating a dial 0 rule for internal callers to reach reception. Just be sure that your Polycom's digit map settings are correct and support the dial patterns for the calls you are trying to re-direct.
Thanks for checking this out!
MW .e4
NOTE: you can also use this same methodology for 15551212 as well as creating a dial 0 rule for internal callers to reach reception. Just be sure that your Polycom's digit map settings are correct and support the dial patterns for the calls you are trying to re-direct.
Thanks for checking this out!
MW .e4