In the world of telephony, the words "customer service" are rarely muttered. Most often we only hear the phrase when listening to an automated attendant - e.g. press (1) for customer service or when referring to the a type of agent or rep. Rarely is the term ever recognized as an action provided as a service.
Today I wanted to recognize an individual at Digium for their outstanding customer service. This Gentleman's name is Michael Hozian. Michael is part of the Digium RMA department, his job there is to take a customer support ticket and make the transition to full RMA (Return Merchandise Authorization) Generally this is simple enough task however, Michael was kind enough to make me feel as if our business was important to Digium and that he was sorry we had a problem with our Digium AA50/s808i - Compassion? Interesting to say the least... When it was all said and done I was left feeling as if we were an important part of the entire Asterisk process -Michael even called me sir and Mr. White... Although... as a young 33 year old, I do consider these terms a bit offensive :) and feel that they should be generally reserved for addressing my Grandfather - I was impressed by the politeness- Something that is really lacking with most vendors I deal with on a day to day.
Having said all of the above, I have never had an encounter with anyone at Digium wasn't favorable (Maybe once - If that person reads this I am sure he will know I am referring to him :) ). However Michael raised the bar by a substantial margin.
In closing, I'll say "Thanks Michael" you deserve a raise...
Today I wanted to recognize an individual at Digium for their outstanding customer service. This Gentleman's name is Michael Hozian. Michael is part of the Digium RMA department, his job there is to take a customer support ticket and make the transition to full RMA (Return Merchandise Authorization) Generally this is simple enough task however, Michael was kind enough to make me feel as if our business was important to Digium and that he was sorry we had a problem with our Digium AA50/s808i - Compassion? Interesting to say the least... When it was all said and done I was left feeling as if we were an important part of the entire Asterisk process -Michael even called me sir and Mr. White... Although... as a young 33 year old, I do consider these terms a bit offensive :) and feel that they should be generally reserved for addressing my Grandfather - I was impressed by the politeness- Something that is really lacking with most vendors I deal with on a day to day.
Having said all of the above, I have never had an encounter with anyone at Digium wasn't favorable (Maybe once - If that person reads this I am sure he will know I am referring to him :) ). However Michael raised the bar by a substantial margin.
In closing, I'll say "Thanks Michael" you deserve a raise...
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